IT management guides

Plain-English guides for the people who run IT and have to explain it to the rest of the business. How to set up a service catalogue, write an SOP, plan for end-of-life software and choose business systems, plus our long-running IBM i (AS/400) reference pages.

13 guides 1 opinion 4 buyer's guides 5 articles

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The most-read pages in this topic over the last 90 days.

Most readAS400 command cheat sheetThe IBM i commands people look up most, grouped by task. Most readAS400 operating system introductionWhat IBM i is, where it came from and why it's still running. Most readEnd-of-life softwareHow to find, plan for and retire software that's out of support.

IBM i (AS/400)

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Reference pages for IBM i, iSeries and AS/400 systems.

GuideMost readAS400 command cheat sheetThe commands people look up most, grouped by task.ReferenceGuideMost readAS400 operating system introductionWhat IBM i is, where it came from and why it's still running.GuideGuideMost readFind your OS/400 versionCheck the installed release in a couple of commands.How-toGuideAutomate IBM i exports to CSVSchedule a data export from IBM i to CSV files.How-to

Service management

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Running IT as a set of services the business understands.

GuideWhat is a service catalogue?What goes in one, and how to build yours.Guide + templateGuideStandard operating procedures (SOPs)What an SOP is and how to write one people follow.Guide + templateGuideITIL notes, part 1The core ideas of ITIL service management.PrimerGuideITIL primer, part 2: service compositionHow ITIL breaks a service into its parts.Primer

Strategy, risk and architecture

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Planning IT and keeping the risks visible.

GuideWriting your IT strategyTen things to settle before you write the document.GuideGuideIT risk frameworksThe main frameworks for assessing information-systems risk.GuideGuideMost readEnd-of-life software best practiceInventory, risk and replacement plans for unsupported software.GuideGuideTOGAF basic conceptsThe enterprise-architecture framework, explained through FAQs.Cheat sheetGuideTOGAF resource directoryWhere to learn more about TOGAF.DirectoryOpinionThe art of change managementControlling change to live systems without stopping progress.Essay

Choosing business software

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Buyer's guides for small and mid-sized organisations.

Buyer's guideHR software for small businessWhat to look for, and what it costs, for UK SMEs.Buyer's guideBuyer's guideWarehouse management systemsWhen a small business needs a WMS, and how to pick one.Buyer's guideBuyer's guideRemote team management softwareTools for running a team you don't sit next to.Buyer's guideBuyer's guideChoosing web hostingA checklist for picking small-business hosting.Checklist

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Older posts kept for reference. Some details will be out of date.