Working in IT we are probably responsible for introducing more change in the workplace than any other profession.  If a change is to be made succesfully it needs to be carefully communicated and the various stakeholders need to buy into the change, otherwise you’ll have an uphill struggle on your hands.  In my experience people can often be defensive about how they do things and can be resistant to change.   I was at a planning session a few days ago and the chairman put up this quote on the screen at the start of the meeting, “change is not a criticism of the past but recognition of an opportunity for future success”.  No one had any idea who said this but we all agreed it was a good point to communicate to everyone at the start of the project.   If you know where this quote comes from please let me know.