Service Management Blogs

End-of-life (EOL) software best practices

End-of-life (EOL) software best practices

Introduction to EOL Best Practice End-of-life (EOL) software refers to software that is no longer supported or maintained by its developer. This may be due to the vendor going out of business or as a natural part of product life cycles. Often the end-of-life software...

Google Service Status Page – A great example of best practice.

Following the brief outage of gMail on September 1st I was reminded that Google publish a status page or dashboard showing the status of all their services.  You can find this service at www.google.com/appsstatus. I mention this because it's an excellent example...