Definitions: Service Assets: Resources & CapabilitiesResource: IT equipment / infrastructure, people, money or anything else that helps to deliver the service. Resources are assets of the organisation.Capability: The ability of a service organisation, person,...
SLA Blogs
Google Service Status Page – A great example of best practice.
Following the brief outage of gMail on September 1st I was reminded that Google publish a status page or dashboard showing the status of all their services. You can find this service at www.google.com/appsstatus. I mention this because it's an excellent example...