SLA Blogs

ITIL Foundation Primer Part 2: Service Composition

  Definitions: Service Assets: Resources & Capabilities Resource: IT equipment / infrastructure, people, money or anything else that helps to deliver the service. Resources are assets of the organisation. Capability: The ability of a service organisation,...

Google Service Status Page – A great example of best practice.

Following the brief outage of gMail on September 1st I was reminded that Google publish a status page or dashboard showing the status of all their services.  You can find this service at www.google.com/appsstatus.  I mention this because it's an excellent...