ITIL Blogs

ITIL Foundation Primer Part 2: Service Composition

  Definitions: Service Assets: Resources & Capabilities Resource: IT equipment / infrastructure, people, money or anything else that helps to deliver the service. Resources are assets of the organisation. Capability: The ability of a service organisation,...

ITIL (IT Infrastructure Library) Service Management Notes – Part 1

ITIL Service Management defines a number of terms, this primer is a quick reference guide.  You should find this useful when revising for your ITIL Foundation Exam. Outcome: The output from executing a process that delivers a SERVICE Service: A way of delivering value...