What Is a Service Catalogue? And Why I Recommend One for Every Department
A service catalogue is the plain-English list of services a team offers. What it is, why every department needs one, a worked SME example, and free Word and Excel templates.
ITIL
ITIL Foundation Primer Part 2: Service Composition
By Linda Garrould — Reviewed 7 June 2026 Definitions: Service Assets: Resources & CapabilitiesResource: IT equipment / infrastructure, people, money or anything else that helps to deliver the service. Resources are assets of the organisation.Capability: The ability of a service organisation, person, process, application or IT service to carry out an activity. Capabilities are intangible … Read more
ITIL (IT Infrastructure Library) Service Management Notes – Part 1
ITIL Service Management defines a number of terms, this primer is a quick reference guide. You should find this useful when revising for your ITIL Foundation Exam. Outcome: The output from executing a process that delivers a SERVICE Service: A way of delivering value to a customer by enabling an Outcome the customer wants to … Read more