Definitions: Service Assets: Resources & CapabilitiesResource: IT equipment / infrastructure, people, money or anything else that helps to deliver the service. Resources are assets of the organisation.Capability: The ability of a service organisation, person,...
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ITIL (IT Infrastructure Library) Service Management Notes – Part 1
ITIL Service Management defines a number of terms, this primer is a quick reference guide. You should find this useful when revising for your ITIL Foundation Exam. Outcome: The output from executing a process that delivers a SERVICE Service: A way of delivering value...